We offer fast and reliable shipping, with free standard shipping on all orders over $120. If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery for a full refund, provided the items are in their original condition. Please visit our detailed policy for more information on shipping times, return instructions, and non-returnable items.
Processing Time:
- Orders are typically processed within [1-3 business days].
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates:
- Standard Shipping: Free on all orders over $50. Estimated delivery time: 5-7 business days.
- Expedited Shipping: $9.99. Estimated delivery time: 2-3 business days.
- Overnight Shipping: $19.99. Estimated delivery time: 1 business day.
International Shipping:
We offer international shipping to Canada, the UK, Australia, Germany, and France. Delivery times may vary based on the destination, typically ranging from 7-21 business days. Customers are responsible for any customs fees, taxes, or import duties.
Tracking Your Order:
Once your order has been shipped, you will receive an email with a tracking number to track your package online. You can use this tracking number on our website or the carrier’s site to stay updated on your delivery status.
If your package is lost or arrives damaged, please contact us within 10 days of receiving your order, and we will assist you in resolving the issue. For lost items, we will work with the shipping carrier to investigate and may send a replacement or issue a refund based on the outcome. For damaged items, please provide photos of the damage, and we will arrange for a replacement or refund, including any shipping costs.
Returns:
We accept returns within 30 days of the delivery date for a full refund, provided the items are in their original condition, unworn, and with tags attached. Please ensure that the original packaging is also included, if applicable. Items must be free of any signs of wear, washing, or alterations.
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
How to Return:
To initiate a return, please follow these steps:
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Contact Us:
Email our customer service team at filo.shop@gmail.com to begin the return process. Provide your order number and details about the item(s) you wish to return.
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Receive Your Return Label:
Once your return is approved, we will send you a prepaid return shipping label via email (if applicable). If a prepaid label is not provided, you will be responsible for the return shipping cost. Please securely package your items in the original packaging, if possible, and attach the return label to the outside of the box.
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Ship Your Return:
Drop off your return package at the designated carrier’s location. Be sure to keep a record of the tracking number for your return, as we cannot be held responsible for packages lost during return shipping.
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Processing Your Return:
Once we receive your returned items, we will inspect them and notify you via email of the status of your refund. If your return is approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
If you need any further assistance with your return, please don’t hesitate to contact our support team. We’re here to help!
Non-Returnable Items:
Certain items are ineligible for return due to hygiene and final sale status. This includes:
- Final sale items (clearly marked at the time of purchase)
- Swimwear
- Undergarments (such as lingerie and socks)
- Personalized or custom-made items
- Gift cards
