At Filo Fashion Shop, we prioritize your shopping experience and satisfaction. If you’re not completely happy with your purchase, our refund and return policy ensures a hassle-free process.
Eligibility for Refunds
- Orders are processed within 1-3 business days after receiving your order confirmation email.
- Orders placed on weekends or holidays will be processed the next business day.
- In case of high order volume, processing times may be extended, and we will notify you of any delays.
Non-Returnable Items:
Certain items are ineligible for return due to hygiene and final sale status. This includes:
- Final sale items (clearly marked at the time of purchase)
- Swimwear
- Undergarments (such as lingerie and socks)
- Personalized or custom-made items
- Gift cards
How to Initiate a Return
To begin the return process:
- Contact Us: Email us at filo.shop@gmail.com with your order details and reason for the return.
- Approval: Once your return request is approved, we will provide a prepaid return shipping label.
- Shipping: Pack the item securely and include your original receipt or proof of purchase. Attach the prepaid label and drop off the package at the nearest shipping location.
Refund Process
Once we receive and inspect your returned item, we will notify you via email. If the item meets our return eligibility criteria, the refund will be processed to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
We only offer exchanges for items that are defective or damaged. If you need an exchange for the same item, please contact us at filo.shop@gmail.com.
Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
- First, check with your bank or credit card company, as processing times may vary.
- If you’ve done this and still haven’t received your refund, please contact us at filo.shop@gmail.com.
